Your password has been reset. You should receive an email shortly with your new, temporary password. If you do not receive it, please check your spam folder.
Having trouble logging in?
Enter your email address and we'll send you a new password.
Sorry, we have no record of an account with that email address. Please double check the address or create a new account.
Order Settings
This restaurant is not available for this address. Change address or click below to view available restaurants.
We're sorry, but the address you entered is outside of our service area.
We're sorry, but we are unable to find the address you entered. Please ensure that you have entered it accurately.
Please enter your full address so that we can be sure this restaurant is available to you.
This restaurant is currently not available for ASAP ordering or is unavailable at your selected time. Please see the available ordering hours below. To schedule a future order, please select a date and time. If there are still times available today then the earliest has already been selected for you.
Please select an available date & time below.
Although this restaurant is open during your selected date & time, it is outside of our delivery service hours. Please select a different delivery date & time to proceed.
This location requires you to place your order at least in advance.
Hot Box Cookies we strive to deliver a sweet experience. If you are not completely satisfied with your experience, we want to know about it! Please contact us so we can make it right.
Cookies take 30 minutes to bake and cool
Cookie Cakes can take up to 45 minutes to prepare and decorate
Hot Box will do our best to get your order to you as soon as possible but due to our quest for supreme quality, delivery times may vary
Delivery times are not guaranteed. This is includes scheduled/deferred orders.
Orders over 100 cookies and orders with Cookie Cakes may take longer than 1 hour to deliver so please order in advance as delivery times may vary
Orders will be delivered to the address provided at the time of ordering
Hot Box is not responsible for unsuccessful deliveries if the customer or delivery information provided is incorrect
Order changes, adjustments, and cancellations made to ASAP orders and deferred orders (same day & later time) may not be honored
Order changes, adjustments, and cancellations on future orders must be made by 11:59 PM CST on the day before your scheduled delivery
You will receive an automated message to the phone number or email provided when the delivery is ENROUTE and will receive another message once it has been DELIVERED
Refunds or discounts will not be issued on deliveries made in accordance with this policy
Gift Delivery
Any order being picked up or delivered to a recipient other than the person who placed the order is considered a Gift Delivery
Hot Box will contact all Gift Delivery recipients prior to delivery (to confirm address and delivery time)
Hot Box is unable to make “surprise” deliveries
If you are trying to “surprise” someone with cookies, choose a recipient that can serve as an intermediary (a friend, roommate, or coworker)
Hot Box will not make blind deliveries
If we are unable to contact the recipient, we will reach out to the person who placed the order for further instruction
Hot Box always defer to the recipients wishes and will allow them to change the requested delivery time on the order
Gift Deliveries to businesses may be delivered without contacting the recipient as there is a reasonable expectation that someone will be able to receive the order on behalf of the recipient
Hot Box is not responsible for unsuccessful deliveries if the customer, delivery, or recipient information provided is incorrect
Refunds or discounts will not be issued on deliveries made in accordance with this policy
Contactless Delivery
Currently all deliveries are contactless
During checkout you may have the option to choose Delivery Options such as: Meet at Door, Leave at Door, Meet Outside however all of these will be conducted in the same manner as follows:
You will be notified when your order arrives by an automated message or your Gift Delivery Expert (keep your phone handy!)
Your order will be placed in the location you choose in accordance with provided special instructions and defaults to the cleanest and safest space available
Please respect social distancing and wait until your Gift Delivery Expert is 6ft away before retrieving your order
Refunds or discounts will not be issued on deliveries made in accordance with this policy
Valentine’s Day
You will be notified by an automated message to the phone number or email provided when your delivery is ENROUTE and once it has been DELIVERED
Please check your confirmation email for more information about your order
If you did not receive a confirmation email your order was not successfully placed, or the email provided was incorrect
Delivery times may vary
Delivery times are not guaranteed
Deliveries may be delivered up to 3 hours before or after your requested delivery time
Products and promotions available while supplies last
Actual products may vary from images on the website, social media, or other sources
Please refer to the policies above more information
Hot Box will experience high call volume so hold times will vary
Hot Box cannot guarantee that same day orders will be delivered before 5:00 PM
If you have questions please contact us and we will respond as soon as possible (on a busy day like this, this method usually results in faster better service)
Hot Box is not responsible for unsuccessful deliveries if the information provided is incorrect
Refunds or discounts may not be issued on deliveries made in accordance with this policy
Auto Gratuity
Auto gratuity of 15% will be added to orders over $150
Account Verification
Please confirm or update your number so we can verify your account.
Please enter the code:
If you did not receive a code, you can send a new one above.
